- 無包裝盒、標牌、及貨品內容有缺 (退還時必須與收貨時所有配件及包裝一致)
閣下必須拍下有關貨品照片及電郵到sale.email@example.com，待我們確認後方可寄出 (連同運費收據) 或前往本辦公室進行退貨，我們會於收到退貨後的7個工作天以銀行過數形式退回。貨品如在退貨其間有損壞或遺失，Monoyono恕不負責。
We are committed to providing you with a pleasant online shopping experience. If you find a problem after receiving the products, you can return it within 30 days after receiving the goods.
- Fill in the relevant information according to the return form.
- Securely seal the products together with all packaging (e.g. cartons and accessories) and completed forms.
- Customers can go to the head office/our store for return (no immediate replacement), or return the products to the office with any delivery company.
Return Address: Room 2002, 20/F, Honest Building, 9-11 Leighton Rd, Causeway Bay, Hong Kong
- The products received do not match the order, or the products received are damaged.
- No package box, price tag, or item content is missing (return must be the same as all accessories and packaging at the time of receipt).
- Personal reasons, such as buying the wrong goods, wrong color, and personal not applicable, etc.
- Damaged products that have been modified and used by the customers.
- Products that received more than 30 days or above.
- Some items that have been marked for no return service.
Freight and Time Incurred for Return
- The products are damaged/do not match:
You must take photos of the items and email to firstname.lastname@example.org, please send us (with shipping receipt) after our confirmation, or go to our office to return. We will transfer the refund through the bank within 7 working days after receiving the return. Monoyono is not responsible if there is any damage or loss of the products during the shipment.
Out of Stock and Refund When Returning Products
We will try our best to provide you with new items for return, but sometimes it is not available due to limited supply. We will refund the amount of the purchase to customers through the bank within 7 working days after receiving the return (except Paypal).